COVID-19 Customer updates

Australia

Our world is facing an unprecedented time with the continued spread of COVID-19, LINX Cargo Care Group and our Australian based businesses are following the situation closely and taking proactive and responsive action to ensure we look after our people and maintain our critical service delivery across the country. Our priority, as always, remains the wellbeing of our people, our customers and the communities in which we operate.

To assist you in keeping up to date with our response to COVID-19 please find below our official Group customer updates and specific business information for LINX logistics, LINX Port Services, C3 Australia and Pedersen Group.


Additionally, for current information and updates on the overall pandemic status in Australia please visit the following sites:

Australian Government Department of Health


Update Categories

Latest updates - All customers

LINX Cargo Care Group continues to operate amidst Victoria’s tighter restrictions

6 August 2020

As the COVID-19 pandemic situation in Victoria increases in severity, the Victorian Government is tightening its restrictions in response – metropolitan Melbourne has been in Stage 4 Lockdown since 2 August and fines imposed for restriction breaches have been in place for two days.

We advise that LINX Cargo Care Group’s businesses with operational sites in Melbourne (LINX Port Services, LINX Logistics and Autocare Services) continue to operate. Our industry is ‘open for on-site work’ however for some parts of our operations we will be required to have a High Risk COVID Safe Plan, which has now been completed by our Group’s Pandemic Management Team.

We are ensuring that all our workers in Melbourne, or workers who are otherwise required to travel through Melbourne, are supported to complete the required permits to allow them to continue to operate in accordance with the advice provided by the Victorian Government.

What’s happening in Victoria is a fluid situation. One that we are monitoring hour by hour and responding to accordingly to adhere to the changing operational requirements imposed by the Government to keep your services moving.

We continue to support the health and wellbeing of all our employees, including an increased focus on our Victorian-based people, while also minimising service disruptions and maximising safe operations for our customers.

Our advanced planning and risk management from the start of the pandemic by our Group’s Pandemic Management Team, combined with the implementation and maintenance of required protective and social distancing measures, means we are well positioned to keep operating amidst Victoria’s tightening restrictions.

We are also closely monitoring developments and Government actions in Australia’s other states and territories to ensure we are ready to respond if conditions change. Until such a time, it’s business as usual in alignment with the relevant Government’s pandemic protocols and advice.

We thank you for your ongoing support. We will keep reviewing the situation in Victoria closely and inform you of our response to any future developments that could impact your service delivery.

If you have any queries or questions, please do not hesitate to contact your key customer account managers.

We hope you, your loved ones and colleagues are safe and well during this enduringly challenging time for Australia.

COVID-19 – where we go from here and we hope to see you in person soon

3 July 2020

As Australia’s response to the COVID-19 pandemic slowly turns towards a recovery for most states and territories, our thoughts continue with those in other countries still battling through some of its truly devastating social impacts.

We’d like to thank all our customers for your support, cooperation and understanding as our Group has operationally responded to the changes and challenges the pandemic has created for us all over the last four months. Whilst effective, these changes require patience, strength and resilience and we thank you for yours, as we continue to uphold our commitments to you during this unpredictable and uncertain time. We’re proud to continue to support you navigate market demand volatility with the ongoing flexibility of our frontline workforce and wider operational and customer service teams.

Given our country’s pleasing progress, LINX Cargo Care Group is now carefully implementing a safe and staged plan to allow people to return to the office (where needed) from July. This approach aligns with federal and state/territory government directions and unless this advice changes, we aim to allow people who need office access to return to the office from 6 July. A date for a full return however, is yet to be set. The recent increase in virus spread in Victoria means this won’t apply for our people there until the state government advises it is safe to do so.

To ensure our people’s health and safety upon returning to the office, they will be required to keep upholding health and hygiene protective measures. We’ve prepared our offices with directional signage, additional sanitisation items and guides to help our people safely return to working in a shared space.

We will see you (in person) soon

If national and state/territory advice stays current, we intend to re-commence limited direct customer engagement in July. We look forward to meeting you in person when the relevant state or territory health advice and your company policies permit. We will, however, continue to limit interstate travel until August, at which time it will be reviewed.

Looking ahead

While we continue to manage our response to COVID-19, we are also firmly focused on our Group’s future, and are planning our strategic response to the market changes and trends.

The majority of our Australian markets continue to be negatively impacted economically however, our Group’s New Zealand industries are settling into Alert Level 1 and building their recovery from the COVID-19 pandemic, with markets experiencing various levels of demand.

We maintain our care for the health and wellbeing of all our people and on keeping our culture alive, as we resolve to take on what this pandemic could still bring over the months to come.

Our operational and service responsiveness is a priority as we sustain our relevance and value for our customers as we together shape our markets for the post-pandemic world.

LINX Cargo Care Group proactive strategy to protect jobs and business sustainability

23 April 2020

Across Australia, we are seeing positive signs related to the spread of COVID-19. New infection rates are declining and this is mainly due to industry and community adherence to the Government’s enforced measures and restrictions. This is promising news and evidence the adjustments we’ve made as a society are working.

However, we’re not immune from the global impacts to trade and combined with the local adherence to those enforced measures and restrictions, we are observing an adverse impact on our markets, industry volumes and our customers. The current ‘suppression’ phase of our country’s pandemic response is not to be mistaken for a quick jog to the finish line…we will be here for some time yet and it’s therefore never been more important for a resilient, long-term mindset.

As we evaluate the expert information of both the duration and impacts this pandemic will continue to have on our business and the wider economy in the coming months, LINX Cargo Care Group continues to be focused on our people’s safety, wellbeing and ongoing employment, and the Group’s sustainability and positioning once the current restrictions begin to relax and the economy starts to rebound.

One of the ways we are responding to achieve these objectives, is the implementation of temporary changes to employee working arrangements from May to July 2020 in order to manage our labour costs through the period. Our aim for our customers through this time is to ensure these measures have minimal impact on services and customers continue to experience strong operational delivery throughout.

We will regularly review this approach over the coming months to ensure its continued responsiveness to ongoing pandemic conditions and so that we are best positioned to return to full capacity when government advice permits and markets respond accordingly.

We trust you understand our proactive approach is to be prudent and prepared for business recovery post COVID-19. LINX Cargo Care Group remains committed to our customers every step of the way, we are stronger when we work together.

Please read below for further details specific to the LINX CCG business unit that serves you.

Freight and logistics remains an essential service for LINX Cargo Care Group

23 March 2020

As the Australian and New Zealand Governments put further measures in place to stem the rising spread of COVID-19, our freight and logistics services continue to operate.

Supply chain services are now more important than ever, as we help make essential goods and cargo accessible to communities across Australia and New Zealand and keep our economies moving.

Freight and logistics remains an essential service

Throughout the recent announcements, freight and logistics has continued to be referred to by all governments as an essential industry and one that will help Australia and New Zealand get through the COVID-19 crisis.

To maintain business continuity and continue to deliver to our customers throughout the evolving pandemic, the LINX Cargo Care Group Senior Leadership Team and Pandemic Management Team are working with our management teams to implement business continuity plans and specific actions which will ensure we can quickly adapt to the changing situation for our customers.

We understand your business and industry circumstances are also evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and considered actions that meets your needs, and complies with Government and health authorities advice and protocols.

Employee health and wellbeing

The recent announcements of further restrictions across non-essential services, including strict new social distance measures and closures has definitely changed everyday life as we know it. No doubt, these measures have directly impacted your family, friends or many people you know who work in those industries. As addressed, these measures are for the benefit of all citizens and aimed at slowing the virus and saving lives.

In our workplaces, this means we are working with our front line staff to find ways to minimise exposure through increased hygiene and modified work practices.

You will soon hear directly from our senior management teams who will provide more detail on the implemented priority actions for each of our companies. These will ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread.

Keeping you informed

We will continue to monitor the COVID-19 pandemic globally and locally and keep you regularly updated on our response as we partner together through the difficult times ahead.

As an organisation, we are operating in unprecedented times and will be forced to make difficult decisions and appropriate adjustments while navigating the current climate. We look forward to trying new things together and doing things differently during this time to ensure we remain sustainable for the long-term, for our valued customers and people.

The Prime Minister of Australia last night referred to those working at the front lines as essential to our country defeating the spread of COVID-19. Freight and logistics has never been more important to Australia and New Zealand’s social and economic health. We are on the front line of this crisis, and I thank you in advance for your support.

LINX Cargo Care Group implements Pandemic Management Plan

17 March 2020

Our world is facing an unprecedented time with the continued spread of COVID-19. LINX Cargo Care Group, and our five businesses Autocare Services, C3, LINX, Pedersen Group and GeelongPort, extend our thoughts to those who have been impacted so far.

The Australian supply chain and logistics industry continues to face evolving challenges during the COVID-19 pandemic and our Group is taking proactive and responsive action to ensure we look after our people and maintain our critical service delivery across the country. Our priority, as always, remains the wellbeing of our people, our customers and the communities in which we operate.

We have implemented our Group Pandemic Management Plan, which aligns and complies with current Federal and State Government directions:

  • We’ve increased our general preventative measures to ensure the health and wellbeing of our employees and minimise community spread, including international and domestic travel restrictions until further notice.
  • Many of our office-based employees are now working from home and we continue to work through options to encourage and facilitate others to do so, while we ensure adequate support for our frontline workforce who are providing your essential services.
  • During the global pandemic, we will facilitate meetings with you over the phone or by video conference so you can maintain contact with our teams, while at the same time limiting unnecessary person-to-person contact.

Our business continuity plans are in place to ensure we continue to provide services during the pandemic, and we are developing specific operations plans to ensure we uphold our service delivery to you through this difficult period. Importantly, we aim for flexibility and responsiveness in our interactions with you as we know your circumstances, and those of the wider industry and global impacts, require reactions and measures that can be adjusted on a weekly, if not daily, basis.

We are closely monitoring the external environment and following updates from government health agencies, to look after our people, customers and communities. As this situation evolves, we will continue to update you on our response to COVID-19.

Contact

If you have any queries or questions, please do not hesitate to contact your relevant Account Manager or operational contact.

LINX Logistics Logo

LINX Logistics

LINX Cargo Care Group continues to operate amidst Victoria’s tighter restrictions

6 August 2020

See Latest Updates – All Customers above.

COVID-19 – where we go from here and we hope to see you in person soon

3 July 2020

See Latest Updates – All Customers above.

LINX Logistics currently retain full operational capability

23 April 2020

Whilst much of LINX Cargo Care Group has been impacted by the current pandemic, demand for services from many logistics customers has pleasingly remained sound. To date, we have retained full operational capability and continue to offer and provide our full suite of services consistent with our operations pre COVID-19.

With the ongoing strong support of yourselves, we have continued to further refine and improve our preventative measures at each and every site. These efforts will go some way to ensure our ability to provide our services continues in the short and medium term.

LINX Logistics’ COVID-19 operational action

23 March 2020

We’re closely monitoring the business impacts COVID-19 is having on the Australian supply chain. Our planned response has been activated to manage our employee and customer’s health and safety, while upholding your service delivery requirements.

The actions from our business continuity plans have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by internally communicating the relevant Government notices to ensure employees feel empowered and supported by LINX regarding their personal health and together with our stakeholders, understand the required processes for transport and site operations.
  • Sharing with our teams the information customers are providing on how they are managing their individual sites in relation to people interactions and changes to site access protocols e.g. increased isolation, distancing and hygiene measures. Also modifying the site access protocols to comply at the sites we operate on behalf of our customers to increase protection of employee and contractor safety.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Ensuring the LINX CCG Health, Safety and Environment team continues to provide support with increased hygiene management onsite and in our heavy vehicles, in alignment with government health agency guidelines e.g. updates and reminders during toolbox talks on new measures such as how to ‘stop the spread’, sharing hygiene educational resources via posters onsite and increasing accessibility and availability of sanitisation products.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event LINX becomes aware an employee has tested positive to COVID-19, LINX has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Actively engaging with relevant unions on employee communications and health and wellbeing management on site via ongoing communications and daily interaction.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate and considered actions that meets your needs, and complies with industry and Government advice and protocols.

We will continue to monitor the COVID-19 pandemic globally and locally and keep you regularly updated on our response as we partner together through the difficult times ahead.

Contact

If you have any queries or questions, please do not hesitate to contact your relevant Account Manager or operational contact.

 

LINX Port Services Logo

LINX Port Services

LINX Cargo Care Group continues to operate amidst Victoria’s tighter restrictions

6 August 2020

See Latest Updates – All Customers above.

Managing port service continuity through COVID-19

3 July 2020

With most states gradually moving towards recovery, we revisit our business continuity plans that fully complied with Government directions and employee management requirements, to prioritise the health and safety of our people whilst ensuring minimal service disruptions. Through the professionalism of our people and the support of you, our customers, we have successfully managed these measures while maintaining service delivery.

The primary change to the Port Services labour management will be the disestablishment of the panel rosters that provided increased controls for keeping employees in teams over the last few months. This created challenges for labour supply but played a key role in managing our employees’ welfare. From 6 July, all ports excluding Victoria will return to the previous full labour availability rosters.

All sites will continue with disinfecting machinery, increased cleaning regimes for crib facilities and access to gloves, face masks and sanitiser, to provide surety to our employees regarding hygiene.

We will continue to closely review the Victoria situation and keep you updated of any changes.

As advised by LINX Cargo Care Group, we are now carefully implementing a safe and staged plan to allow people to return to the office (where needed) from 6 July. Our operational front-line managers continued to attend offices through this period under strict controls, now we look to include all other LINX Port Services employees via a staggered increase in line with federal and state/territory government directions.

Our Port Services business and LINX, like many other businesses with heavily reduced cargo volumes, continue to be subject to adverse financial impacts and remain vigilant with cost saving initiatives to manage our costs through this challenging time.

I thank you again for your support and we will continue to keep you updated on our COVID-19 business continuity plan and forward strategy, as we all work to uphold critical supply chain services to our country during this unprecedented time.

If you have any queries or questions, please do not hesitate to contact LINX Port Services, GM, Vince Trotter, or key customer contract managers Tony Gregory or Neil David.

Port Services continues proactive steps for business continuity through COVID-19

23 April 2020

In our most recent communication, we advised we had established procedures to manage the challenges we are facing in the workplace during COVID-19. Principally, our procedures aim to protect the wellbeing of our employees who are working on vessels to ensure we mitigate the potential for infection across any site’s workforce.

Initiatives include Team Isolation Strategy and rostering of labour into panels, disinfecting machinery, increasing cleaning regimes for crib facilities and at the same time, maintaining access to gloves, face masks and sanitiser to provide surety to our employees regarding hygiene.

Changes to ways of working may have created some operational challenges however overall, we’ve successfully created a safe workplace for our employees and maximised the opportunity for continuity of service through this period whilst at the same time, ensuring we’re servicing your vessels as efficiently as possible.

All these operational adaptations, along with progressively reducing cargo volumes, are having a financial impact on our LINX Port Services business and LINX is (like many other businesses) implementing cost saving initiatives to manage our costs through this challenging time. Some implications for our business will include managing employees working reduced hours and taking accrued leave over the next three months. These changes will be structured to ensure your service requirements continue to be upheld through this period and you will soon be advised of the specific information regarding your management key contacts.

LINX Port Services’ COVID-19 operational action

23 March 2020

We’re closely monitoring the business impacts COVID-19 is having on the Australian port and shipping industries. Our planned response has been activated to manage our employee and customer’s health and safety, while upholding your service delivery requirements.

The actions from our business continuity plans have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by internally and externally communicating the Australian Border Force notices, released on 15 and 19 March 2020, to ensure employees feel empowered and supported by LINX regarding their personal health, and stakeholders understand the required processes for inbound vessels and their crews.
  • Sharing with our teams the information customers are providing on how ship crews are being managed on their vessels e.g. isolation, maintaining social distance between stevedores and crew, and no shore leave.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Ensuring the LINX CCG Health, Safety and Environment team continues to provide support with increased hygiene management onsite, in alignment with government health agency guidelines e.g. updates and reminders during toolbox talks on new measures such as how to ‘stop the spread’, sharing hygiene educational resources via posters onsite and increasing accessibility and availability of sanitisation products.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event LINX becomes aware an employee has tested positive to COVID-19, LINX has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Actively engaging with the MUA on employee communications and health and wellbeing management on site via ongoing formal communications and daily interaction with Area MUA Reps and MUA senior management.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate and considered actions that meets your needs, and complies with industry and Government advice and protocols.

Contact

If you have any queries or questions, please do not hesitate to contact your relevant Account Manager or operational contact.

C3 Australia Logo

C3 Australia

LINX Cargo Care Group continues to operate amidst Victoria’s tighter restrictions

6 August 2020

See Latest Updates – All Customers above.

COVID-19 – where we go from here and we hope to see you in person soon

3 July 2020

See Latest Updates – All Customers above.

C3 Australia looks to implement short-term operational changes to protect jobs and sustainability

23 April 2020

Due to continued low demand for services, our IFC and CTL operations in WA and VIC and the supporting haulage operations will need to be modified. This will likely result in either a six-week closure or a closure of one week per month, commencing from April 2020. Once negotiations have been finalised with our workforce, Rob Scarlett, Hayley Elkington or Dale Cameron will be in touch to advise how we will modify our operations to meet your needs through this period.

As you would appreciate, this has not been an easy decision nor is it a desirable outcome, however, C3 Australia has sustained a protracted period of low demand and as a result measures now need to be taken. Our aim through this period is to retain our operational capability, particularly our highly skilled frontline employees who will be vital resource upon an increase in customer demand. C3 Australia will do all it can to retain our employees and would appreciate any support you may be able to offer in this pursuit.

Pleasingly, immediate demand within our log marshalling and softwood harvest operations is sound. There is no immediate need to review the provision of services in this part of our business.

C3 Australia’s COVID-19 operational action

23 March 2020

Working as part of LINX Cargo Care Group’s Pandemic Management Team (which meets multiple times per week as part of the Group’s Pandemic Management Plan implementation), and together with your C3 Australia customer and operational contacts, we’re closely monitoring the business impacts COVID-19 is having on the Australian port and shipping industries. Our planned response has been activated to manage our employee’s health and safety, while upholding your service delivery requirements.

The priority actions below have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by internally and externally communicating the relevant Government notices relating to COVID-19 to ensure employees feel empowered and supported by C3 Australia regarding their personal health and wellbeing management on site, including restricting employee numbers in our local offices, employee movement in company vehicles and remote access to continue to work from home.
  • Ensuring the LINX CCG Health, Safety and Environment team continues to provide support with increased hygiene management onsite, in alignment with government health agency guidelines e.g. updates and reminders during toolbox talks on new measures such as how to ‘stop the spread’, sharing hygiene educational resources via posters onsite and increasing accessibility and availability of sanitisation products.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event LINX becomes aware an employee has tested positive to COVID-19, LINX has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate and considered actions that meets your needs, and complies with industry and Government advice and protocols.

Contact

If you have any queries or questions, please do not hesitate to contact your relevant Account Manager or operational contact.

Pedersen Group Logo

Pedersen Group

Pedersen Group COVID-19 operational action

26 March 2020

Working as part of LINX Cargo Care Group’s Pandemic Management Team, and together with your Pedersen Group customer and operational contacts, we’re closely monitoring the business impacts COVID-19 is having on Australian industries. Our planned response has been activated to manage our employee and customer’s health and safety, while upholding your service delivery requirements.

The priority actions below have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by communicating the Australian Border Force notices, released on 15 and 19 March 2020, to ensure employees feel empowered and supported by Pedersen regarding their personal health and together with our stakeholders, understand the required processes for inbound travellers.
  • Together with our LINX CCG Health, Safety and Environment and Procurement teams, we continue to provide ongoing education to our people about the spread of COVID-19 and the precautions to take to avoid it. This includes increased hygiene management and providing them with all the necessary products onsite (as able) in alignment with Government health agency guidelines.  We are providing regular HSE Alerts to our employees, detailing the latest measures as they come to hand.  Where possible, staff interactions have been reduced.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event Pedersen becomes aware an employee has tested positive to COVID-19, Pedersen has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Actively engaging with relevant unions on employee communications and health and wellbeing management on site via ongoing communications and daily interaction.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate, considered actions that meet your needs, and comply with industry and Government advice and protocols.

Contact

If you have any queries or questions, please do not hesitate to contact your regular Pedersen Group contact.

LINX Cargo Care Group

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