COVID-19 customer updates – Australia

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COVID-19 customer updates

Australia

Our world is facing an unprecedented time with the continued spread of COVID-19, LINX Cargo Care Group and our Australian based businesses are following the situation closely and taking proactive and responsive action to ensure we look after our people and maintain our critical service delivery across the country. Our priority, as always, remains the wellbeing of our people, our customers and the communities in which we operate.

To assist you in keeping up to date with our response to COVID-19 please find below our official customer updates specific including updates for LINX logistics, LINX port services, C3 Australia and Pedersen Group.

For current information and updates on the pandemic status in Australia and across the globe please visit the following:

Australian Government Department of Health

World Health Organisation

Update Categories

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Latest Updates - All Customers

A message from Anthony Jones – LINX Cargo Care Group, CEO

17 March 2020 at 09:00 am

Our world is facing an unprecedented time with the continued spread of COVID-19. LINX Cargo Care Group, and our five businesses Autocare Services, C3, LINX, Pedersen Group and GeelongPort, extend our thoughts to those who have been impacted so far.

The Australian supply chain and logistics industry continues to face evolving challenges during the COVID-19 pandemic and our Group is taking proactive and responsive action to ensure we look after our people and maintain our critical service delivery across the country. Our priority, as always, remains the wellbeing of our people, our customers and the communities in which we operate.

We have implemented our Group Pandemic Management Plan, which aligns and complies with current Federal and State Government directions:

  • We’ve increased our general preventative measures to ensure the health and wellbeing of our employees and minimise community spread, including international and domestic travel restrictions until further notice.
  • Many of our office-based employees are now working from home and we continue to work through options to encourage and facilitate others to do so, while we ensure adequate support for our frontline workforce who are providing your essential services.
  • During the global pandemic, we will facilitate meetings with you over the phone or by video conference so you can maintain contact with our teams, while at the same time limiting unnecessary person-to-person contact.

Our business continuity plans are in place to ensure we continue to provide services during the pandemic, and we are developing specific operations plans to ensure we uphold our service delivery to you through this difficult period. Importantly, we aim for flexibility and responsiveness in our interactions with you as we know your circumstances, and those of the wider industry and global impacts, require reactions and measures that can be adjusted on a weekly, if not daily, basis.

We are closely monitoring the external environment and following updates from government health agencies, to look after our people, customers and communities. As this situation evolves, we will continue to update you on our response to COVID-19.

Contact Us

If you have any queries or questions, please do not hesitate to reach out to the following:

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LINX Logistics Customers

A message from Allan Bramble – Executive General Manager – Operations, LINX Cargo Care Group

23 March 2020 at 09:00 am

We’re closely monitoring the business impacts COVID-19 is having on the Australian supply chain. Our planned response has been activated to manage our employee and customer’s health and safety, while upholding your service delivery requirements.

The actions from our business continuity plans have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by internally communicating the relevant Government notices to ensure employees feel empowered and supported by LINX regarding their personal health and together with our stakeholders, understand the required processes for transport and site operations.
  • Sharing with our teams the information customers are providing on how they are managing their individual sites in relation to people interactions and changes to site access protocols e.g. increased isolation, distancing and hygiene measures. Also modifying the site access protocols to comply at the sites we operate on behalf of our customers to increase protection of employee and contractor safety.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Ensuring the LINX CCG Health, Safety and Environment team continues to provide support with increased hygiene management onsite and in our heavy vehicles, in alignment with government health agency guidelines e.g. updates and reminders during toolbox talks on new measures such as how to ‘stop the spread’, sharing hygiene educational resources via posters onsite and increasing accessibility and availability of sanitisation products.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event LINX becomes aware an employee has tested positive to COVID-19, LINX has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Actively engaging with relevant unions on employee communications and health and wellbeing management on site via ongoing communications and daily interaction.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate and considered actions that meets your needs, and complies with industry and Government advice and protocols.

We will continue to monitor the COVID-19 pandemic globally and locally and keep you regularly updated on our response as we partner together through the difficult times ahead.

Contact Us

If you have any queries or questions, please do not hesitate to reach out to the following:

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LINX Port Services Customers

A message from Vince Trotter – General Manager, LINX Port Services

23 March 2020 at 09:00 am

We’re closely monitoring the business impacts COVID-19 is having on the Australian port and shipping industries. Our planned response has been activated to manage our employee and customer’s health and safety, while upholding your service delivery requirements.

The actions from our business continuity plans have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by internally and externally communicating the Australian Border Force notices, released on 15 and 19 March 2020, to ensure employees feel empowered and supported by LINX regarding their personal health, and stakeholders understand the required processes for inbound vessels and their crews.
  • Sharing with our teams the information customers are providing on how ship crews are being managed on their vessels e.g. isolation, maintaining social distance between stevedores and crew, and no shore leave.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Ensuring the LINX CCG Health, Safety and Environment team continues to provide support with increased hygiene management onsite, in alignment with government health agency guidelines e.g. updates and reminders during toolbox talks on new measures such as how to ‘stop the spread’, sharing hygiene educational resources via posters onsite and increasing accessibility and availability of sanitisation products.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event LINX becomes aware an employee has tested positive to COVID-19, LINX has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Actively engaging with the MUA on employee communications and health and wellbeing management on site via ongoing formal communications and daily interaction with Area MUA Reps and MUA senior management.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate and considered actions that meets your needs, and complies with industry and Government advice and protocols.

Contact Us

If you have any queries or questions, please do not hesitate to reach out to the following:

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C3 Australia Customers

A message from Greg O’Donnell – Harvesting Supervisor – Walcha CTL, C3 Australia

23 March 2020 at 09:00 am

Working as part of LINX Cargo Care Group’s Pandemic Management Team (which meets multiple times per week as part of the Group’s Pandemic Management Plan implementation), and together with your C3 Australia customer and operational contacts, we’re closely monitoring the business impacts COVID-19 is having on the Australian port and shipping industries. Our planned response has been activated to manage our employee’s health and safety, while upholding your service delivery requirements.

The priority actions below have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by internally and externally communicating the relevant Government notices relating to COVID-19 to ensure employees feel empowered and supported by C3 Australia regarding their personal health and wellbeing management on site, including restricting employee numbers in our local offices, employee movement in company vehicles and remote access to continue to work from home.
  • Ensuring the LINX CCG Health, Safety and Environment team continues to provide support with increased hygiene management onsite, in alignment with government health agency guidelines e.g. updates and reminders during toolbox talks on new measures such as how to ‘stop the spread’, sharing hygiene educational resources via posters onsite and increasing accessibility and availability of sanitisation products.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event LINX becomes aware an employee has tested positive to COVID-19, LINX has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate and considered actions that meets your needs, and complies with industry and Government advice and protocols.

Contact Us

If you have any queries or questions, please do not hesitate to reach out to the following:

Pedersen Group Customers Logo

Pedersen Group Customers

A message from Gavin Hudson – Chief Operating Officer, C3 New Zealand and Pedersen Group

26 March 2020 at 09:00 am

Working as part of LINX Cargo Care Group’s Pandemic Management Team, and together with your Pedersen Group customer and operational contacts, we’re closely monitoring the business impacts COVID-19 is having on Australian industries. Our planned response has been activated to manage our employee and customer’s health and safety, while upholding your service delivery requirements.

The priority actions below have been implemented to ensure full compliance with government directions and employee management requirements for the safe continuation of your service, while ensuring minimal service disruptions and potential virus spread by:

  • Prioritising employee safety by communicating the Australian Border Force notices, released on 15 and 19 March 2020, to ensure employees feel empowered and supported by Pedersen regarding their personal health and together with our stakeholders, understand the required processes for inbound travellers.
  • Together with our LINX CCG Health, Safety and Environment and Procurement teams, we continue to provide ongoing education to our people about the spread of COVID-19 and the precautions to take to avoid it. This includes increased hygiene management and providing them with all the necessary products onsite (as able) in alignment with Government health agency guidelines.  We are providing regular HSE Alerts to our employees, detailing the latest measures as they come to hand.  Where possible, staff interactions have been reduced.
  • Regularly communicating fluidly updated Pandemic Management briefing packs with frontline leaders.
  • Actively managing isolation requirements with any employee who has recently travelled overseas by making sure employees are aware of the specific rules and advice via posters and toolbox talks.
  • Actively managing anyone who may have had close exposure to a person who has tested positive to COVID-19. Additionally, in the event Pedersen becomes aware an employee has tested positive to COVID-19, Pedersen has a detailed Employee Checklist for site management to execute urgently, which includes measures such as sending the employee immediately home, alerting staff who have been in close proximity, providing self-isolation advice and guidance, and advising on access to health and wellbeing services such as EAP etc.
  • Actively engaging with relevant unions on employee communications and health and wellbeing management on site via ongoing communications and daily interaction.
  • Delivering prompt customer communications on potential unforeseen delays or issues.

We understand your business and industry circumstances are evolving and changing weekly, if not daily, and we will continue to be flexible and responsive, while implementing measures and appropriate, considered actions that meet your needs, and comply with industry and Government advice and protocols.

Contact Us

If you have any queries or questions, please do not hesitate to reach out to the following:

LINX Cargo Care Group

LINX Cargo Care Group’s new partnership with AFLW

Today, the Australian Football League (AFL) has announced LINX Cargo Care Group as one of AFL Women’s (AFLW) official new partners. We’re proud to join other partners, such as Coles, BHP and AAMI, in investing in women’s football. Together, we aspire to enhance opportunities for women to valuably contribute at work and on the field. … Continued

Supporting Victorian bushfire and drought relief

The drought and fire relief efforts continue in Gippsland, Victoria, with hay bale donations delivered via truck convoy to help farmers affected by the state’s recent bushfires. C3 Australia drivers, Stuart Clark and Peter Keem, volunteered to drive 1,500 bales of hay from Portland to Bairnsdale along with 29 other local truck drivers. The convoy … Continued