Autocare Services Employees

Key Information


This section covers COVID-19 related information you may find useful including health and wellbeing resources.

Employee Assistance Program - Assure

We would like to remind our people of the employee Assistance Program (EAP) this is available through our provider, Assure Programs. This is an employee benefit and one the business encourages you to use. We understand that it is a busy time of year and life has its ups and downs and we want to provide you with confidential, quality support options that is easily accessible for you and your family.

What does this mean for you?

All employees and their family members have access to confidential support 24/7/365 that is completely external to the organisation and free for you to use. All services are independently provided by Assure and designed to help improve your health and wellbeing and resolve any personal or workplace challenges.

Our organisation does not find out any identifying information, including who has accessed or what was said during session.

What’s included in the program

Counselling: 4 sessions per issue (for 2 issues per year), provided by a qualified, experienced psychologist that can assist you with any work or personal concern.
Counselling is commonly used for:

  • Relationship/marital issues
  • Managing stress
  • Managing excessive workloads
  • Parenting and family problems
  • Managing mental health concerns

Wellbeing Coaching: 4 sessions to proactively engage with a psychologist to implement strategies to achieve your personal or professional goals, including wellbeing and resilience.

Access to additional support services including:

Financial Coaching: 4 sessions via telephone for:

  • Debt consolidation
  • Budgeting
  • Financial planning
  • General Financial Advice

Nutritional Coaching: 1 sessions via telephone for:

  • Weight loss or gain
  • Health conditions
  • Allergies & intolerances
  • Pregnancy
  • Sport Nutrition/Diet

Introductory Legal advice: 1 session via telephone

  • Estate matters
  • Property matters
  • Family law matters
  • Criminal law matters
  • Visa’s

To arrange a face to face or telephone appointment, or for further information about the program, please contact Assure Programs on 1800 808 374 or click the Online booking form link below.

Assure also offers confidential counselling with a psychologist via SMS. SMS counselling is available 24/7 by texting 0439 449 876.

This is an employee benefit and one we encourage you to use. We understand that life has its ups and downs and we want to provide you with confidential, quality support options that is easily accessible for you and your family.


Have you joined our Yammer network yet?

Yammer is a private social networking tool that will assist you in staying connected across the wider organisation. You can think of Yammer as being the Facebook of the business world.

Sign up by selecting the Yammer menu option via Office 365 or by visiting

Enter your work email login, this is the same login details you (can) use to access LINXLearning, the Kronos mobile app, Preceda, Oracle Self Service etc. It will look like an email address i.e.,,

If you have never used your login before or do not remember your password, please contact the IT Service Desk on 1800 546 948 /

We have created a helpful guide to assist you to set up your profile and engage with the Group.

LINX CCG – Yammer Cheat Sheet

You can download the app to your phone and connect with the wider Group.

Keep an eye out for some of the activities we have planned as part of the We Are One… even when we are apart program.

Wellbeing Check-ins

Regular Wellbeing Check-ins will be sent to you via text or via this portal. This a quick, confidential self-assessment tool to give you an opportunity to reflect on how you are coping. The Check-in contains tips to support you to continue to look after yourself, ideas on how to stay well, or regain balance and how to reach out for support should you be struggling.

Complete the current Wellbeing Check-in here.


External Mental Health and Wellbeing Services

It can help to talk to someone you trust about your situation, whether that’s a family member, friend, colleague or mentor. There are many reputable services out there that can support you. Here are some of the most trusted.

For immediate support, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.

If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000.

If you need assistance, please visit the dedicated Beyond Blue Coronavirus Mental Wellbeing Support Service. Trained mental health professionals are available to talk to you 24 hours a day, 7 days a week, via phone, webchat and email. Phone – 1800 512 348

Visit the Beyond Blue Coronavirus Mental Wellbeing Support Service website here.

Other support services you may find useful:

External Financial Services

If you are currently experiencing financial hardship, would like financial advice or financial assistance here are some reputable services that can support you.

It may be beneficial to contact Financial Counselling Australia, which provides advice, support and advocacy to people in financial difficulty.

Visit the Financial Counselling Australia website here.

The Australian Government is providing financial assistance to affected individuals to support themselves and their families.

Visit the Australian Government website here.

If you are experiencing financial hardship, the National Debt Helpline offers free financial counselling.

Visit the National Debt Helpline website here.

Australian Government COVIDSafe App

The COVIDSafe app has been developed by the Australian Government in order to slow the spread of COVID-19. The aim is to find and contain outbreaks quickly so that governments can ease restrictions while still keeping Australians safe.

The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians.

Visit the Australian Government website to find out more about the app.